Frequently Asked Questions
Everything you need to know about your Isabel Marant shopping experience.
What are your shipping methods and delivery times?
We offer standard and express shipping worldwide. Delivery times vary by region, typically ranging from 2-5 business days for express and 5-10 business days for standard delivery.
How can I return an item from my order?
You may return items within 14 days of receiving your order. All returns must be in their original condition, unworn, and with all security tags attached. Please use the prepaid return label included in your package.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In certain regions, local payment options such as Klarna or WeChat Pay may also be available.
How do I know if an item is in stock?
Stock availability is updated in real-time on our website. If a size is unavailable, you can sign up for an email notification to be alerted if the item is restocked.
Are taxes and duties included in the final price?
For most destinations, duties and taxes are calculated at checkout and included in the final purchase price. Please refer to our Shipping page for a specific list of DDP (Delivery Duty Paid) countries.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately to ensure fast delivery. Therefore, we are unable to modify or cancel orders. You may return the items for a refund once they have been delivered.